Terms of Service

These Terms of Service ("Terms") are a legally binding agreement between you ("Customer", "you", "your") and Noble Unseen Limited, a company incorporated in New Zealand (NZBN: 9429053358301) ("Noble Unseen", "we", "us", "our"), governing your access to and use of the Noble Unseen platform and services accessible at nobleunseen.com ("Platform"). By creating an account, accepting an invitation, or using the Platform in any way, you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree to these Terms, do not use the Platform.

"Account" means the account you or your organisation creates to access the Platform. "Administrator" means a user within your organisation who has been granted administrative rights. "Contract Data" means any contracts, documents, obligations, actions, risks, or other information you upload, input, or generate through the Platform. "Organisation" means the business entity or government agency that subscribes to the Platform. "Permitted Users" means employees, contractors, and agents of your Organisation who you authorise to use the Platform. "Services" means all features and capabilities of the Platform. "Subscription" means the plan you have selected and paid for.

To use the Platform you must create an Account and provide accurate, complete information. You are responsible for maintaining the security of your Account credentials and for all activity that occurs under your Account. You may invite Permitted Users to access the Platform under your Account. You must be at least 18 years old to create an Account. For Accounts used by government organisations, we strongly recommend enabling multi-factor authentication (MFA).

Access to the Platform is provided on a subscription basis. Paid subscriptions are billed in New Zealand Dollars (NZD) unless otherwise agreed. Payment is due in advance of each subscription period. All prices are exclusive of GST unless stated otherwise. We reserve the right to suspend access if payment is overdue by more than 14 days after written notice.

Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Platform during your Subscription period solely for your internal business purposes. You must not resell, reverse engineer, use the Platform to build a competing product, or attempt to gain unauthorised access to the Platform or other users' accounts.

You retain all ownership and intellectual property rights in your Contract Data. You grant us a limited licence to store, process, and transmit your Contract Data solely to provide the Services. We retain your Contract Data for the duration of your Subscription and for 30 days following termination.

The Platform uses artificial intelligence to extract obligations, actions, risks, and other information from contracts ("AI Extraction"). AI Extraction is an assistive technology and is not infallible. It may not identify every obligation, clause, or requirement in your contracts — including those with financial penalties, service credits, or liquidated damages. You are solely responsible for reviewing all contracts in full and ensuring your organisation's compliance with all contractual obligations, regardless of what the Platform does or does not extract. Noble Unseen accepts no liability for missed obligations or any financial penalties arising from undetected contractual requirements. If your contracts contain financial penalty clauses, service level credits, or liquidated damages provisions, you must independently review those contracts in full and maintain your own record of all penalty-bearing obligations. Do not rely on this Platform as your sole means of tracking contractual compliance.

We own all intellectual property rights in the Platform. Nothing in these Terms transfers any ownership of our intellectual property to you.

We implement reasonable technical and organisational security measures including encryption in transit (TLS) and at rest, role-based access controls, row-level security on all data, and audit logging. You are responsible for maintaining the security of your Account credentials and promptly notifying us of any suspected unauthorised access. In the event of a security incident affecting your Contract Data, we will notify you within 72 hours of becoming aware.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, or consequential damages. Our total liability arising from these Terms will not exceed the fees paid by you in the 12 months preceding the claim. Nothing excludes liability that cannot be excluded under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

These Terms begin when you create an Account and continue until your Subscription is terminated. You may cancel at any time through your Account settings. We may terminate your Account if you materially breach these Terms and fail to remedy within 14 days of written notice. On termination your licence ends immediately and we will retain your Contract Data for 30 days then delete it.

We may update these Terms from time to time. We will notify you of material changes by email or prominent notice on the Platform at least 30 days before they take effect.

These Terms are governed by the laws of New Zealand. The parties submit to the exclusive jurisdiction of the New Zealand courts. Contact: legal@nobleunseen.com